A business etiquette tip: Ever been in a discussion when the person you’re speaking to interrupts the conversation to answer their phone—only to tell the caller they’ll have to call them back? In our world of instant gratification, we presume it’s essential to answer immediately. False. Remember your inter-personal skills. By answering the phone you’re being rude, and likely causing frustration, to your caller and the person in front of you. Voice mail allows them to leave a message so you may call them back when you are able to talk.
I realize my personal and presentation style are vital to developing a client relationship and inevitably closing a deal. Callosum helped me to live and breathe Cigna’s brand by creating a sharp, polished, professional look. I now command attention and exude confidence which keeps me at the top of the pile.
Tricia Trout | Senior Sales, Cigna
