7:30 – 9:00am | Illinois Technology Association – Marketing Roundtable. – “The Human Element of Branding”.
Each and every time your associates come in contact with clients, an opportunity exists to build relationships and loyalty, promote your firm’s brand message, and identify additional client challenges and revenue opportunities. Capitalizing on these opportunities can occur only when your front-line personnel are prepared internally and externally to engage with your clients.
Stepping beyond traditional marketing methods it’s essential to understand the human element of branding. Presenting a fresh mind-set on stepping beyond campaigns, initiatives and pricing tactics leverages a company’s biggest investment — its staff. By aligning all service delivery elements — from client relations to leadership presence, public speaking to wardrobe/grooming and etiquette, ROI is increased. Aligning staff and corporate brand through consistent presence and brand delivery, enhances your reputation and retains customers.
This event is designed for members; however guests may attend 2 to 3 events prior to joining. To register, click here.